Customer Harassment Policy
Purpose of the Policy
Harassment is a human rights issue that undermines the dignity of employees and deteriorates the work environment. Our company takes a zero-tolerance approach to any form of harassment. To uphold the rights and respect of all employees, we hereby establish the following guidelines.
Response to Customer Harassment
If we determine that any behavior directed toward our employees exceeds the bounds of socially accepted norms, we reserve the right to refuse business dealings, the provision of customer services, or any other services we offer.
Furthermore, if we judge the behavior to be malicious, we will take appropriate action, including legal or criminal measures, in consultation with attorneys, law enforcement, or other relevant parties.
Examples of Customer Harassment
The following are examples of behaviors that we consider to exceed socially accepted norms. Please note that these are illustrative and not exhaustive.
[Applicable Behaviors]
・Acts of violence or physical assault
・Threats, intimidation, coercive behavior, or any extremely aggressive conduct
・Insults, statements that deny one’s character or dignity, and other abusive language
・Defamatory remarks or statements that harm financial credibility
・Discriminatory or sexually suggestive comments
・Excessive demands for apologies, including demands to prostrate oneself
・Invasion of employee privacy
・Demands for support beyond the scope of warranties, or unreasonable demands unrelated to our products or services
・Unreasonable requests for apologies, compensation, or disciplinary action against our employees
・Prolonged complaints or demands repeated excessively, including scolding or verbal abuse
・Harassment, nitpicking, persistent blaming, stalking, or ambushing, causing significant mental stress or fear to individual employees
・Repeated implications or threats of self-harm or suicide, causing undue psychological burden on employees
・Statements suggesting or inducing self-harm or suicide by our employees or third parties
・Other actions that we determine to cause serious mental stress, fear, or unacceptable disruption, based on our duty to protect our employees
・Defamation, dissemination of false information, or slanderous remarks about the company on social media or the internet
・Excessive or one-sided communication to our official social media accounts
・Unauthorized photography, video, or audio recordings of our employees, as well as using or sharing such content—especially if it includes their face or voice—in a way that causes discomfort or distress
・Any other conduct we deem to be malicious and harmful to our employees' safety and well-being
We sincerely appreciate your cooperation and support as we continue to strive to exceed customer expectations through our products and services.
Harassment is a human rights issue that undermines the dignity of employees and deteriorates the work environment. Our company takes a zero-tolerance approach to any form of harassment. To uphold the rights and respect of all employees, we hereby establish the following guidelines.
Response to Customer Harassment
If we determine that any behavior directed toward our employees exceeds the bounds of socially accepted norms, we reserve the right to refuse business dealings, the provision of customer services, or any other services we offer.
Furthermore, if we judge the behavior to be malicious, we will take appropriate action, including legal or criminal measures, in consultation with attorneys, law enforcement, or other relevant parties.
Examples of Customer Harassment
The following are examples of behaviors that we consider to exceed socially accepted norms. Please note that these are illustrative and not exhaustive.
[Applicable Behaviors]
・Acts of violence or physical assault
・Threats, intimidation, coercive behavior, or any extremely aggressive conduct
・Insults, statements that deny one’s character or dignity, and other abusive language
・Defamatory remarks or statements that harm financial credibility
・Discriminatory or sexually suggestive comments
・Excessive demands for apologies, including demands to prostrate oneself
・Invasion of employee privacy
・Demands for support beyond the scope of warranties, or unreasonable demands unrelated to our products or services
・Unreasonable requests for apologies, compensation, or disciplinary action against our employees
・Prolonged complaints or demands repeated excessively, including scolding or verbal abuse
・Harassment, nitpicking, persistent blaming, stalking, or ambushing, causing significant mental stress or fear to individual employees
・Repeated implications or threats of self-harm or suicide, causing undue psychological burden on employees
・Statements suggesting or inducing self-harm or suicide by our employees or third parties
・Other actions that we determine to cause serious mental stress, fear, or unacceptable disruption, based on our duty to protect our employees
・Defamation, dissemination of false information, or slanderous remarks about the company on social media or the internet
・Excessive or one-sided communication to our official social media accounts
・Unauthorized photography, video, or audio recordings of our employees, as well as using or sharing such content—especially if it includes their face or voice—in a way that causes discomfort or distress
・Any other conduct we deem to be malicious and harmful to our employees' safety and well-being
We sincerely appreciate your cooperation and support as we continue to strive to exceed customer expectations through our products and services.